Terms and Conditions

Shipping & Delivery
Privacy & Security
Returns & Replacements
Gift Vouchers
Payment, Pricing & Promotions

Shipping & Delivery

We strive to offer a 'by return' despatch service on our products. Most, if not all, of our transfer products are available ex-stock and are despatched within 24-48 hours (excluding Saturdays, Sundays and Public Holidays) of receiving orders. If your order includes Etched Products some delays may be encountered whilst the items are hand painted and finished. We therefore request that you allow 28 days for delivery.

We stock large quantities of RailMatch and Phoenix Precision Paints, many of which can be supplied ex-stock. We are unable to give specific delivery times on items 'out of stock' as we have to wait for new supplies to arrive from the manufacturers. Notice will be given if delays in despatch are likely to be longer than 28 days.

As of 1 July 2021, customers in the EU will be responsible for any import VAT, taxes or fees. VAT will NOT be charged when order is placed - the current rate will normally be collected by the relevant courier or postal operator in the relative country where goods are delivered.

Customers in non EU countries may also be liable for import taxes if applicable.

Privacy & Security

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding orders they have placed on-line. We do not disclose telephone numbers to any third parties. Neither do we disclose address details to any third parties.


The site is secured using an SSL certificate to protect information you give us and make your shopping experience safer.

Returns & Replacements

If you have ordered an item incorrectly, we are happy to exchange it for you (providing it is received by us in a resaleable condition and within 30 days of purchase). When returning goods to be exchanged, please also include the appropriate packing and postal amounts applicable for the return of exchanged goods. Please also ensure that you stamp the returned package with the correct amount - any shortfall will mean that we are charged a fee by Royal Mail, and this will be re-charged to you, together with any shortfall in postage. We will debit any additional postal charges to your credit/debit card (if your order was paid by this method) if no return postal payments are enclosed with the returned goods.

Should you require a refund on any ordered goods we will oblige (providing they are returned to us in a resaleable condition and within 30 days of purchase). You will be responsible for covering the correct return postal charges and we will not be held responsible for any return item that goes missing if the item is not insured. We do not accept mail which does not bear the correct postage and which has been surcharged by Royal Mail. Please consult your local Post Office if you are uncertain how much postage to affix.

Occasionally, mistakes are made and items are despatched in error. In this instance we will cover return postage costs.

Faulty goods : Faulty goods need to be reported within 30 days of purchase. We cannot replace goods which have not been reported within this time period as we are unable to know if items have been stored correctly. Faulty items will be replaced or refunded on evidence of goods not being fit for purpose.

Non delivery of goods : Royal Mail will not consider an item as lost until after 14 working days (to UK addresses). Please allow this time (after shipment notification) before contaking us about non delivery. After this time, please contact us and we will advise replacement shipping. Overseas customers would need to allow 4-6 weeks owing to customs.

Bespoke Orders : Bespoke transfers and etched plates are not stock items - they are produced to specific requirements. Once artwork is generated any down payment (normally 50% with placement order) is non refundable. Approval of artwork will always be obtained prior to printing or etching. Balance payment is due on completion of works and prior to despatch. This too is non refundable once printing is completed and goods despatched.

Gift Vouchers

Our Gift Vouchers can be exchanged for goods to the face value of the Voucher, they cannot be exchanged for cash. If you return any goods (purchased with a Gift Voucher) for a refund, you will receive a credit note to the value of goods returned - providing they are returned in saleable condition within 30 days of the order date.

At the moment, gift vouchers cannot be redeemed online. You can, however, send in a mail order (enclosing your voucher) or make a telephone order (quoting the voucher number). Vouchers can be redeemed once - after they have been used to purchase goods, the credit will be removed from our system.


Orders can be placed securely online or by telephone. We also accept mail orders -

Print off our order form for convenience


Payment to be made with order. We can accept payment by Credit/Debit Card, by Cheque (Drawn on a UK bank account), Postal Order or International Money Order - made payable to Fox Transfers Ltd.


Many items on our website include dimensions of transfers printed or prototypical sizing of actual images. Please note the size of printed transfers supplied can vary slightly from dimensions stated.

There are many stages to the printing process and each process has its own tolerance. From outputting film, creating stencils and printing, to variations in ink thickness - each process can make a difference. Even weather, (humidity, heat or cold) can make the paper expand or contract - another variation in the process. All Waterslide Transfers are printed by a semi-automatic printing machine and each sheet of paper is hand-fed. So, whilst we aim to be as accurate as possible in our research and printing, we do have to make clear that tolerances must be considered and allowed for.


Many of the products listed on our website have images to show sheet/plate content. These images are not photographs of the actual products but are illustrations/artwork. Please note, the colours of these images may vary from the actual printed colours - viewing colours on a computer/mobile screen may not give an accurate representation of the screen printing inks used. Images for nameplates show artwork representations and detailing may vary if ordering smaller scales (especially 2mm/N gauge).

Transfer sheets may be sold as a two sheet pack and are marked x2 indicating that you get 2 identical sheets of the image shown.